At In Touch Therapeutic Massage, we understand that unanticipated events happen occasionally in everyone’s life.
Business meetings, car problems, snowstorms, and illness are just a few of the reasons why one might
consider canceling or rescheduling an appointment.
In our desire to be effective and fair to all of our clients, considerate of our therapists’ time,
and providing the highest level of professional service,
we have adopted the following policies:
Our Cancellation and Rescheduling Policy
•In most cases, a 24-hour advance notice is required when canceling or rescheduling an individual appointment or float therapy session. Couples appointments require a 48-hour advance notice. This allows us to accommodate your changes and other clients’ needs.
•If you are unable to give us the minimum individual 24-hour or couples 48-hour advance notice, however, you are able to provide some notice prior to your appointment, you will only be charged 50% of the amount of what would have been your treatment fee at our discretion.
This charge may be automatically deducted from the outstanding balance of an existing pre-paid package or gift certificate. If you do not currently have a credit balance, the treatment fee must be paid in full prior to your next appointment.
•Please contact us via phone to provide notice if you need to cancel, reschedule, modify, reduce or extend your appointment. If we are closed or unable to answer the phone, please leave a voicemail regarding your appointment needs at 706-894-9374.
•If you do not provide notice and fail to show up for the appointment, you are considered a “no show, no call”. Please see policy below.
Our No Show/ No Call Policy
•Clients who fail to show up for the appointment and have not called to cancel or reschedule the appointment are considered a "no show, no call".
•If you are a “no show, no call”, you are required to pay full price for the missed service.
At our discretion, this charge will be automatically deducted from the outstanding balance of an existing pre-paid package or gift certificate. If you do not currently have a credit balance, the treatment fee must be paid in full prior to your next appointment.
•It is important that our staff and therapist are compensated for their time.
Our Late Arrival Policy
•We request and encourage you to arrive 10 minutes before appointments and 15 minutes before float sessions so that your treatment may start as scheduled.
•Please be considerate of your therapist and other clients.
•We regret that late arrivals will not receive a time extension of the scheduled appointment. If late arrival is unavoidable, your service(s) will be shortened to stay on schedule. No full or partial refunds or credits will be given.
•In special cases, and when our schedule allows, our therapists and staff will do their best to accommodate a partial or full appointment. This will be at their discretion and only with proper, advance notification of your late arrival. The full price will be charged for services whether they are partial or full.
Our Payment Policy
• For new clients, credit card information is required at the time of booking an appointment.
•For new and existing clients, the credit card is only held in order to support Our Cancellation Policy and Our No Show/ No Call Policy.
•Please remember to bring your credit card with you the day of your appointment in order to pay for services.
•A client account must be paid in full before a new appointment can be booked.